Digital Services Act Compliance

1. About the Digital Services Act

The Digital Services Act (DSA) is a comprehensive regulation that creates a safer digital space where the fundamental rights of users are protected. SwiftDig, operated by Swiftsmart Trading Limited, is committed to full compliance with the DSA requirements.

2. Point of Contact

In accordance with Article 11 of the DSA, SwiftDig has designated the following point of contact for direct communication with authorities, recipients of services, and other stakeholders:

3. Legal Representative

SwiftDig (Swiftsmart Trading Limited) has designated the following legal representative for matters related to the DSA:

4. Content Moderation

SwiftDig implements content moderation measures in accordance with our Terms of Service and Acceptable Use Policy. Our approach includes:

• Clear and transparent community guidelines
• User reporting mechanisms for illegal content
• Notice and action procedures for reported content
• Appeal mechanisms for content moderation decisions
• Cooperation with law enforcement when required

5. Reporting Illegal Content

If you believe content hosted on SwiftDig infrastructure is illegal, you can report it through:

• Our online abuse reporting form at /abuse-form
• Email: info@swiftdig.net
• Our support portal

All reports will be processed promptly. We will acknowledge receipt of your report and inform you of our decision regarding the reported content.

6. Transparency Reporting

In accordance with DSA transparency requirements, SwiftDig publishes regular reports containing:

• Number of content moderation requests received
• Actions taken on reported content
• Average response times
• Information about automated content moderation tools used
• Number of complaints received through internal complaint-handling systems

7. Appeal Process

Users affected by content moderation decisions have the right to appeal. The appeal process includes:

1. Submit an appeal through our support portal within 30 days of the decision
2. Provide reasons for the appeal and any supporting information
3. Our team will review the appeal within 14 business days
4. You will receive a reasoned decision explaining the outcome
5. If unsatisfied, you may seek out-of-court dispute resolution